When Can I Expect My Order to Arrive?
How quickly your order arrives is determined by these four factors:
- The number of orders in the build queue at the time your order is placed. We publish this number on every product page (immediately below the ADD TO CART button) and at the top of the checkout page every business day.
- The complexity of the orders in the build queue ahead of your order. For example, some orders only require a few LED strips to be built. These orders take 15 to 60 minutes to build. Others require 20, 30 or more LED light strips to be built. These can take 2, 3 or even 4 hours to build. Each light kit is different with a wide range of variables impacting the total build time. The number of LEDs strips, the LED Color, LED type, LED lengths, power lead lengths and LED control center build outs all impact the build time queue. [NOTE: If your order doesn't have any light strips in it, see note below.]
- The ship-to address relative to our manufacturing facility in Florence KY. Locations east of the Mississippi are typically 1-3 days via ground. Locations west of the Mississippi are typically 4-6 days via ground.
- The shipping method selected at checkout. Free shipping for example will be ground but if you want it faster, you can pay for a faster shipping method.
We publish our estimated production build time daily on every product page as well as on the checkout page. This same information appears in the box below.
ABOUT OUR BUILD TIME ESTIMATE
Boogey Lights® is a manufacturer. Not a reseller. There's a difference. Most LED lighting systems sold today are private labeled systems mass produced for a wide variety of applications. They're sold by resellers. Boogey Lights® is different. Our lighting systems are purpose built for the lighting applications you see offered here on our website. They are specific to our brand and the applications we support. They cannot be purchased in any form any where else. More importantly, our lighting systems are custom built to order. When you place your order, we build it to the specifications you select. No other company offers this level of customization or flexibility. None. Zero. We currently offer more than 1500 different combinations of LED colors, styles and configurations each with at least 15 different controller and switching options.
We plan our component parts needs 90 to 120 days out. None of our core lighting components are available in the USA (more about that here). And because these lighting systems are unique to us, the components aren't mass produced. There's always a time delay from when we place our components orders to when we receive them. Sometimes it's as short as 10 days. Other times it can be 20-45 days or more. If sales of a specific product configuration out-pace projections, we're going to be temporarily out of stock for the components that make up that specific product configuration / combination. While we try to avoid these situations, it's impossible to accurately predict sales 2 or 3 months out for the components needed to build all possible product configuration options we offer. We mention this because the delivery time frame quoted on the product page here is an estimate. It's not a guarantee. When you place an order be aware it's possible we may not be able to ship your order in the time frame as stated here. In most cases we will but not always. While we will typically reach out to customers via email in these situations, we generally don't do so unless we know the delay will be greater than 10 days. For those who aren't comfortable with paying for the product when the order is placed knowing their order may not be shipped as quickly as we project, we suggest reaching out to us first before placing your order. Ultimately though in these situations we're always happy to issue refunds to customers who can't wait the additional time for the components to arrive to build out their kit.